FAQS

Q: What payment terms do you accept?  A: Our common term: 30 % T/T deposit, 70 % balance against copy of Bill of Lading. Irrevocable L/C at sight is acceptable for big-volume project orders. Trade Assurance order via Alibaba is also supported。

Q: Do you offer product warranty? What are warranty terms?  A: We offer 2-year warranty for manufacturing defects under normal commercial usage. Wear-and-tear damage caused by improper operation is excluded. Spare replacement parts are available at cost after warranty expires.

Q: How are products packed for export shipment?  A: All beds are produced as KD (knock-down / flat-pack) structure. Each set is packed in 5-layer export carton with foam corner protection to avoid scratch and damage in sea-freight transit. Custom carton printing is supported for OEM orders.

Q: Can you support FOB, CIF or DDP shipping terms?  A: Yes, we handle FOB, CIF, CFR and can coordinate DDP delivery upon request. Our loading port is Tianjin Xingang Port.

Q: What is shipping cost & transit time to my country?  A: Ocean freight cost changes according to global market. Please share your destination port and order quantity; our sales will provide latest freight quotation for you.

Q: What export documentation can you provide?  A: We provide commercial invoice, packing list, bill of lading, certificate of origin and copies of certification / test reports as requested.