Question 1

Are you a manufacturer or trading company?

Accepted Answer

We are a direct manufacturer specialized in metal / steel bunkbed furniture. We own full‑scale production workshops instead of sourcing goods from third‑party factories. All processes including tube cutting, welding, powder‑coating and packing are finished in‑house.

Question 2

Where is your factory located? Can buyers visit your factory?

Accepted Answer

Our factory is located in Hebei Province, China; our export sales office is based in Tianjin. Factory visits are warmly welcomed. Please make an appointment with our sales team ahead of your arrival.

Question 3

What safety certifications do your bunk beds have?

Accepted Answer

Our commercial‑grade steel bunk beds comply with EN 747 & EN1725 safety standard for EU market. Relevant test reports from SGS are available for review. We can also support other certification requirements according to your local market rules.

Question 4

What is the load capacity of your bunk beds?

Accepted Answer

Standard bunk‑bed models support up to 200 kg per bunk, heavy‑duty versions can reach 250 kg per bunk. All load‑capacity data comes from SGS lab testing.

Question 5

Do you support OEM / ODM (custom design, logo, packaging)?

Accepted Answer

OEM & ODM services are fully supported. We can customize dimensions, colors, print your private logo on frames / export cartons, and develop new structures based on your drawings or ideas.

Question 6

What is your Minimum Order Quantity (MOQ)?

Accepted Answer

MOQ for standard existing models is 50 sets. MOQ will rise for fully‑customized sizes / colors. Small sample orders (1‑5 sets) are accepted for quality testing before bulk purchase.

Question 7

What is typical production lead‑time?

Accepted Answer

25‑30 working days after receiving deposit for standard bulk orders. Customized or super‑large project orders may take 30‑35 days, subject to production schedule.

Question 8

What payment terms do you accept?

Accepted Answer

Our common term: 30 % T/T deposit, 70 % balance against copy of Bill of Lading. Irrevocable L/C at sight is acceptable for big‑volume project orders. Trade Assurance order via Alibaba is also supported.

Question 9

How are products packed for export shipment?

Accepted Answer

All beds are produced as KD (knock‑down / flat‑pack) structure. Each set is packed in 5‑layer export carton with foam corner protection to avoid scratch and damage in sea‑freight transit. Custom carton printing is supported for OEM orders.

Question 10

Can you support FOB, CIF or DDP shipping terms?

Accepted Answer

Yes, we handle FOB, CIF, CFR and can coordinate DDP delivery upon request. Our loading port is Tianjin Xingang Port.

Question 11

Do you offer product warranty? What are warranty terms?

Accepted Answer

We offer 2‑year warranty for manufacturing defects under normal commercial usage. Wear‑and‑tear damage caused by improper operation is excluded. Spare replacement parts are available at cost after warranty expires.

Question 12

What makes your factory different compared with other Chinese bunkbed suppliers?

Accepted Answer

1) Complete in‑house automated production lines, stable quality control; 2) Rich commercial‑project experience for dormitory & hostel furnishing; 3) Flexible OEM / ODM customization capability; 4) Competitive factory‑direct price with reliable after‑sales support.

FAQS

FAQ 13

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