Meet Our Team

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Behind every Zehao order is a young, professional customer service team that answers fast and follows through. Trained in international trade and factory production, they combine quick, modern communication with solid export experience. Based in our Tianjin export office, the team works directly with our Hebei factory, so the person replying to your enquiry has real visibility into production, testing and shipping.

Every enquiry receives a reply within 24 hours, with matched specifications, pricing and lead time. Whether you need a standard dormitory bunk bed programme or a custom OEM project, you deal with the same people from quotation to delivery - no call-centre handoffs.

The People Who Handle Your Order

Luke Zhang

Customer Service Manager

Coordinates quotations, order schedules and factory planning. Your single point of contact from the first enquiry to container loading.

Andy Li

Senior Customer Service Specialist

Handles technical specifications, drawings and OEM customization requests, turning buyer requirements into matched product proposals.

Ivy Wang

Customer Service Team Lead

Manages key accounts and after-sales follow-up, keeping buyers updated with production progress and photos at every stage.

Tracy Liu

Customer Service Specialist

Supports new enquiries with catalogs, sample arrangements and shipping document preparation for smooth customs clearance.

What Our Customer Service Team Handles

• Enquiry response within 24 hours, in English
• Specification matching, quotations and lead-time confirmation
• OEM and ODM drawing coordination with the factory
• Production progress updates with photos before dispatch
• Packing plans, shipping documents and container loading reports
• After-sales follow-up and spare-parts support