Warranty & After-Sales
Every bed leaves the plant inspected and load tested. This page sets out what happens if something is wrong when the goods arrive, or fails in service during the warranty period stated on your order confirmation.
What the warranty covers
| Item | Covered failure |
|---|---|
| Welded structure | Cracked or failed welds, and frame distortion, under loads within the rated capacity (SGS tested to 200 kg per berth on standard models). |
| Powder-coated finish | Peeling, flaking or rust appearing on indoor institutional use, where the coating has not been cut, drilled or abraded after delivery. |
| Components and fittings | Guardrails, ladders, bolts and KD connectors that are missing, mismatched or defective on arrival. |
| Dormitory mattresses | Split seams, collapsed foam and faulty covers on mattresses supplied by us. |
What it does not cover
- Damage in transit where the container seal was intact on arrival and the damage was not noted on the delivery document.
- Overloading beyond the rated capacity, or use the product was not designed for.
- Modification, drilling, cutting or re-welding after delivery, unless we approved it in writing.
- Corrosion from outdoor exposure, coastal salt spray or chemical contact, where hot-dip galvanising was not specified.
- Normal wear: scratched coatings from daily institutional use, and loosened fasteners that need periodic re-tightening.
- Colour or shade variation between production batches ordered at different times.
How to open a claim
| Step | What happens |
|---|---|
| 1. Photograph | Take clear photos of the defect, the batch or frame label, and the packing as received. |
| 2. Send details | Email the photos with your order number, model, quantity affected and container number. |
| 3. Assessment | We respond within 24 hours with either a repair instruction, a replacement plan or a credit. |
| 4. Resolution | Replacement parts ship with your next order, or immediately by courier where you need them sooner. |
Spare parts
We hold spare components — bolts, KD connectors, ladder rungs, mesh decks and end caps — for current models, and we supply them after the warranty period at cost. Tell us the model code when you order so we can match the original batch.
Response times
Enquiries and claims are answered within 24 hours, Monday to Saturday, by a named person in the Tianjin export office. Production issues that require a factory check are answered with a written finding and photographs from the workshop.
Last updated: 1 October 2026. For anything not covered here, email zehao@cntjzh.com or WhatsApp +86 155 1090 8182.